Using Data to Drive Innovative Program Development
ABCD is committed to ensuring that its programs and services are results-driven and that a broad range of evaluative information—including program outcomes, client tracking statistics, and customer satisfaction feedback—is captured to support ongoing program development.
All ABCD programs utilize Community Service Block Grant National Goals and Outcome Measures (NGOM) established by the US Department of Health and Human Service, and each ABCD neighborhood site and central department program has an annual Workplan outlining mid and end year benchmarks and outcomes. The Workplan development processes is a collaborative effort between the Institutional Advancement Department and program mangers to explore how to best use indicators and measure specific program goals. Each final Workplan provides a comprehensive template for evaluating program performance, and enables the agency to showcase its resources to our CSBG grantors, the MA Department of Housing and Community Development and the US Department of Health and Human Services. Read more about our current Workplans here.
In 2009, ARRA funding allowed ABCD to purchase and implement a comprehensive and dynamic client management database system, ClientTrack. ClientTrack collects and stores client demographic information gathered through a universal intake and assessment utilized across the agency, and also houses service delivery and outcome data from almost every ABCD department and site. Direct Service staff input data, and review and analysis is undertaken by a variety of managers, executives, and Institutional Advancement Department staff. The diverse range of data, and its longitudinal nature, enables a variety of analytical and evaluative processes and the creation of client and service reports for distribution within and outside the agency.
Internal Monitoring and Evaluation
Information collected from ClientTrack and the CSBG reporting process provides the foundation of ABCD’s ongoing internal monitoring and evaluation processes, lead by the Institutional Advancement Department. Additional qualitative information is garnered through discussion with staff and when possible, clients. These processes enable the identification of a program’s strengths and weaknesses, and allow staff to work collaboratively to implement any necessary mid-course corrections. Summative evaluation processes also inform program development and adjustments from year to year to ensure that program design and service delivery methods are impactful. Check out some of our program reports here.
Above all, ABCD values the transparency of its data collection, monitoring and evaluation processes. Planning Department staff collaborate with Information Technology Department staff, program managers, and direct service staff to access data and ensure that they understand analytical and evaluation processes. Completed workplans, reports, and briefs on specific programs and agency-wide performance are made available to staff at all levels of the agency, as well as the Board of Directors, funders, and community stakeholders.